Warranty Information

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Every Aglaïa Jewellery item comes with a 3-months warranty covering material defects and production faults from the date of purchase. The prerequisite is that the item was purchased from Aglaïa Jewellery.

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We will repair the jewellery within this 3-months warranty period following the date of purchase free of charge. If a repair is not possible or the repair deemed too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as earring hooks and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the special care instructions for Aglaïa Jewellery in the Additional Product Information page.

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To take advantage of our warranty service, please return the defective jewellery to us within this 3-months warranty period. Please inform us via the Contact Us page. It is essential to include the purchase receipt when sending in the item(s). Please also include a contactable e-mail address in the event of queries from us. All delivery or transport costs are to be borne by the customer.